Property developer fined after man crushed by faulty lift
A London property developer has been fined £40,000 after a member of the public was crushed by a faulty falling lift at a block of flats.
The 23-year-old had returned to the flats on Cambridge Heath Road in East London, with a group of friends on 9 September 2019. When he and seven others entered the lift on the ground floor, it began to shudder and descend with the doors still open. As it began to fall, the young man attempted to exit the lift but he was crushed between the ground floor and the top of the lift. The crush injuries he sustained were so serious he eventually required a liver transplant.
Nofax Enterprises Limited had been acting as the property manager for the five-storey block flats. The investigation by the Health and Safety Executive (HSE) found that it failed to act when defects with the lift were identified by a third party, resulting in a member of the public being harmed.
Health and safety law places specific obligations on those providing, controlling and using lifting equipment. HSE has detailed guidance for how to properly manage these risks. Thorough examinations should be carried out by a competent person at six month intervals for lifts designed to lift people. When a
defect is identified that poses a danger to people the lifting equipment should not be used until the defect is remedied. Further guidance can be found here: Thorough examination and testing of lifts: Simple guidance for lift owners INDG339. (PDF)
Nofax Enterprises Limited of Swiss House, Beckingham Street, Tolleshunt Major, Essex, pleaded guilty to breaching Section 3(1) of the Health and Safety at Work etc. Act 1974. The company was fined £40,000 and ordered to pay £8,540 in costs at Southwark Crown Court on 22 July 2025.
COO Phil Jones Comments:
Regular maintenance of passenger lifts is essential for ensuring safety, reliability, and compliance with legal standards. A well-maintained lift reduces the risk of mechanical failure, minimises downtime, and keeps people moving efficiently—especially in buildings where lift access is critical, such as hospitals, care homes, and high-rise residential blocks. Scheduled servicing helps identify wear and tear early, prevents costly repairs, and upholds the duty of care to users by ensuring equipment operates smoothly and securely. Ultimately, good lift maintenance isn’t just about keeping machinery running—it’s about protecting lives and ensuring accessibility for everyone.