The challenges
faced.
CompassRock, a premier provider of residential rental services, faced the challenge of overseeing a wide-ranging and diverse property portfolio. Spanning student housing, multifamily units, co-living spaces, and affordable housing, their operations encompassed multiple sectors. The primary challenge was ensuring consistent compliance, safety, and adherence to best practices across this extensive network. Despite the stringent regulatory standards in place, maintaining full compliance in each building- while upholding industry best practices, proved to be a complex and often burdensome task.
Managing these processes often meant relying on multiple teams: corporate, site, and third-party partners. Information was scattered across different systems, making it difficult to maintain a unified approach. CompassRock knew they needed a solution that could bring all of this together and simplify the way they tracked and responded to compliance issues, safety measures, and operational standards.
How Vantify
helped.
Enter Risk Manager. For CompassRock, Risk Manager became the backbone of their risk control framework. By consolidating all essential documents, policies, and assessments into one centralised platform, Risk Manager gave their team consistent access to the most up-to-date information. This centralisation allowed them to track internal risk assessments alongside external audits, such as fire safety and water hygiene checks, without the risk of crucial data slipping through the cracks.
Grace Morgan, CompassRock’s Director of Operations, explained how the platform helped streamline processes. “It gave us a single source of truth,” she said, noting how it eliminated the need for cumbersome file shares and reduced the reliance on individual team members to house vital information. What stood out most was the ability to turn assessments and recommendations into actionable tasks. For example, when a routine maintenance inspection flagged an issue – like a suggestion to adjust equipment settings, Risk Manager automatically created a follow-up action, and this meant the recommendation didn’t get lost in the shuffle.
The system’s flexibility didn’t stop there. CompassRock also benefitted from customisable inspection forms, allowing them to capture feedback during site visits with ease. Visitors – whether employees or contractors, could submit feedback directly through Risk Manager, including photos and comments, which then triggered prioritised actions based on pre-set categories.
By centralising all their operations in Risk Manager, CompassRock gained a new level of visibility and control. The platform not only made compliance easier to manage, but it also helped the team stay proactive, responding quickly to issues as they arose. This efficiency was key as CompassRock prepared to scale their portfolio and take on even more properties in the future. Thanks to Risk Manager, they had a solution that would grow with them – helping them stay compliant, safe, and in control, no matter how large their portfolio became.
Benefit stat:
80% reduction
in compliance delays.
“The holy grail of one
digital platform is now a
reality through Vantify®.”
Lambert
Smith
Hampton
Matt Walker
Senior Director & National
Head of Facilities Management UK
Lambert Smith Hampton