Featuring Nathan Overall, Client Success Representative at Vantify
At Vantify, our greatest asset isn’t our software, it’s our people. Curiosity, dedication and genuine human connection shape the culture here, and few people represent this better than Nathan Overall, Client Success Representative. His journey shows how growth happens when someone stays open-minded, keeps learning and embraces change.
Before Vantify: From baking to business systems
Nathan joined Vantify in 2020, just weeks into the first COVID lockdown. Before stepping into CAFM and compliance software, he spent six or seven years working as a baker, producing everything from lemon sponges to three-tier wedding cakes. As he says, “I owe a lot to BBC Good Food.”
Seeking something new, he made a deliberate move into technology. “I think I just woke up one morning and thought: I just want to learn more.”
Starting out at Vantify
Nathan began on the Out of Hours Service Desk, managing emergency client calls through the night. The role required independence, initiative and the ability to adapt quickly.
“Nothing was ever the same. Every call was different and I loved it.”
This gave him a strong foundation and an early sense of responsibility.
Progression built on curiosity
Nathan soon moved to the Days Service Desk to deepen his understanding of the system and client communication. From there, he transitioned into Administration, working on PPMs, document types, site setups and more. This is where he became highly knowledgeable across Vantify’s ecosystem including Supply Chain, CAFM and Risk Manager.
“I learned as much as I possibly could and got to know all the systems inside and out.”
Years of hands-on learning led to his promotion into Client Success, where he now manages client relationships and helps them get the most from the software.
"What I love about this new role is that I get the freedom to plan my own day and be my own boss in a way."
The challenges that shaped his growth
One of Nathan’s biggest challenges was learning a completely new software landscape. He also had to adjust to the autonomy that comes with Client Success.
“It was a bit scary to begin with because I’ve always had structure in the past. Even though it’s a new challenge, it’s also a privilege to have this kind of autonomy.”
His instinct has always been to ask questions, immerse himself in the detail and keep pushing forward.
Skills gained along the way
Organisation became essential early on, especially when managing more than 25 clients. Collaboration also played a major role as he worked closely with teams across the business.
But the most meaningful growth was personal. Once introverted, Nathan now leads client conversations comfortably and handles complex issues with confidence.
“Definitely knowledge, confidence, leadership. These are all things that I have picked up and improved upon over time.”
During COVID, when structures shifted, Nathan naturally stepped up, showing the leadership qualities that have carried him through his career.
“It was just a case of picking things up and getting on with it.”
Why Nathan has stayed
For Nathan, the answer is simple. People, purpose and constant learning.
“I’m very grateful that I have been given the opportunity to do this because this role is near enough tailored to me.”
He speaks not about perks or incentives, but about meaning and the satisfaction of helping others, which says a lot about the culture at Vantify.
Nathan’s advice for anyone feeling stuck
“If you ever find yourself unhappy with what you do, I’d never say leave the company. I’d say move to something different within the business that is different and engaging.”
Nathan believes progression comes from curiosity, patience and asking questions. Sideways moves, he says, can be the key to moving forward.
“If you’re not happy with what you are currently doing and you want to progress, just be willing to learn and keep asking questions.”
A journey that reflects Vantify’s values
Nathan’s story shows what becomes possible when the right culture meets the right mindset. It is a story about showing up, learning every day and never being afraid to start again. It also reflects what Vantify stands for as a place where people can grow, develop and thrive. We’re proud to have people like Nathan at the heart of what we do, and we can’t wait to see what comes next for him.
0203 337 3575
enquiries@vantify.com