How LSH Streamlined Property Management with Vantify
When managing large property portfolios, visibility and efficiency are key. For Lambert Smith Hampton (LSH), the daily challenge of juggling multiple disjointed systems made that difficult, until they partnered with Vantify. Here’s how Vantify helped them transform their operations with a single, integrated platform.
The Struggle with Disjointed Systems
Property managers and facilities managers are often faced with the challenge of managing multiple systems that track everything from statutory compliance to performance metrics.
While each of these systems plays a crucial role, their lack of integration leads to inefficiencies and the potential for important tasks to be overlooked. Lambert Smith Hampton (LSH) needed a way to bring these systems together into a single, easy-to-manage platform that would streamline operations and improve real-time performance tracking across their portfolio.
Matthew Walker, Senior Director – National Head of Facilities Management at LSH, explained, “If you talk to any facilities manager or property manager, they’ll tell you that the systems we use are numerous, and there’s always a search for that ‘Holy Grail’ system that does it all.”
The Need for a Unified Solution
At LSH, facilities managers faced several challenges due to the fragmentation of their systems. Matthew noted that daily life for a facilities manager means using the multiple platforms in place, but that this meant key data was often siloed, and this created inefficiencies.
Facilities managers had to constantly switch between systems, resulting in time-consuming processes and duplicated work. This also led to the risk of missing important tasks.
Matthew emphasised the impact this has on staying in capacity, stating, “Time is really key for facilities managers, and there is never enough of it. Streamlining into one system means we give them more time to focus on what they’re really good at – meeting tenants, occupiers, and clients, and solving problems.”
The Solution
Vantify offered LSH a unified ecosystem that brought all property management data together in one place. This included critical areas like risk management, statutory compliance, and real-time portfolio performance monitoring.
For LSH, Vantify represented the answer to the long-standing need for a single, comprehensive system.
Matthew noted, “Having Vantify is a game-changer for us. It brings all of our property information together – whether it’s statutory compliance or risk management, into one page. This integration is huge for us and for the industry.”
The platform allowed LSH’s facilities managers to view their entire portfolio’s performance in real time, identify potential risks, and make timely decisions – all from a single, streamlined interface. As Matthew put it, “From a management perspective, we can assess, review, and understand the performance of our portfolio, and where we might have issues that need addressing.”
The Outcome
Adopting Vantify resulted in significant benefits for LSH, both in terms of internal operations and client satisfaction. The integration of Vantify eliminated the need for facilities managers to switch between multiple systems, saving time and increasing efficiency.
Matthew explained, “From a client perspective, the ability to work with a platform solution like Vantify means we won’t miss anything. It gives us full control over what’s happening in the portfolio and allows us to manage it more proactively.”
The platform’s integration meant that LSH could spot potential performance issues early, making it possible to address them before they became problems. Furthermore, it allowed facilities managers to focus on value-added tasks, such as meeting with clients and occupiers, rather than spending time keeping up with multiple systems.
“Streamlining it into one system means that facilities managers can get more time back to do what they’re good at,” said Matthew.
Additionally, clients saw immediate improvements. “Vantify brings us so many benefits, but it also provides significant advantages for our clients. The Holy Grail of one digital platform is now a reality, and that brings clarity and efficiency,” Matthew concluded.
Setting a New Standard in the Industry
The introduction of Vantify has transformed the way Lambert Smith Hampton (LSH) manages its property portfolio. By consolidating multiple systems into one platform, LSH has increased operational efficiency, improved client service, and ensured better control over the entire management process. Vantify has not only addressed LSH’s internal challenges but also set a new standard for property management in the industry.
As Matthew Walker said, “Vantify is now at the heart of our operations. It’s the future of how property management should be done.”
Discuss your needs with Vantify
If you resonate with the challenges faced by Lambert Smith Hampton and want to discuss your needs via a consultation, please contact our health and safety experts today.